IBQA-USA Quality Standards

Evidence model

Claims must be supported by current, verifiable evidence.

Policies alone are not sufficient. IBQA-USA may examine implementation records, samples, interviews, results, complaints, improvement actions and other evidence relevant to the requested scope.

  • Document and record review
  • Clarification and evidence requests
  • Remote or onsite review where applicable
  • Conditions and improvement actions
  • Periodic monitoring and renewal
Decision discipline

Approve only what the evidence supports.

Every outcome must state the reviewed entity, scope, service category, validity and current status.