This Privacy Policy explains how IBQA-USA (International Board for Qualifications & Assessment) collects, uses, stores, shares and protects personal information when you use this website, submit an application or enquiry, request a service, use public verification, or otherwise interact with us.
Effective date: August 10, 2026
Last updated: August 10, 2026
Information we collect
Depending on how you interact with IBQA-USA, we may collect information such as:
- Name, email address, telephone number, WhatsApp number and other contact details.
- Organisation, institution or applicant identity, registration and incorporation information.
- Programme, service, certification, membership, affiliation, assessment or application information.
- Documents and evidence voluntarily submitted for review.
- Learner, certificate, centre, partner or membership information where required for an authorised service.
- Enquiry messages, correspondence and support records.
- Login, administrative, security and audit records where an account or portal is used.
- Technical information such as IP address, browser type, device information, access time, referring page and server logs.
How information is collected
Information may be provided directly by you through forms, applications, email, document submissions, account or portal activity, verification requests and other communications. Limited technical information may also be generated automatically when the website or related systems are used.
How we use information
Information may be used to:
- Respond to enquiries and provide requested information.
- Receive, assess, process and administer applications and services.
- Conduct quality-assurance, recognition, certification, affiliation, assessment or related reviews.
- Issue, maintain, verify, suspend, update or withdraw records where applicable.
- Maintain evidence, audit trails, security records and service history.
- Prevent fraud, misuse, unauthorised claims, alteration of records or other security incidents.
- Meet contractual, administrative and legal obligations.
- Maintain and improve website, portal, service and quality-control processes.
Public verification
Where a service includes public verification, selected information may be displayed or made searchable to confirm the authenticity, scope, status or validity of an institution, centre, partner, membership, certificate or other authorised record. Sensitive supporting documents and private evidence are not intended for public display.
Cookies and technical data
The website may use essential cookies, session technologies, security controls and similar technical mechanisms required for navigation, forms, login, administration and fraud prevention. If optional analytics, advertising or other non-essential tracking technologies are introduced, appropriate notice or consent controls should be provided where required by applicable law.
Sharing and service providers
Personal information may be accessible to authorised IBQA-USA personnel and service providers that support website hosting, email, communications, security, administration, document processing, assessment or other operational functions. Information may also be disclosed where required by law, legal process, regulatory obligation, fraud investigation, security response or protection of rights.
International processing
Because applicants, institutions, service providers or systems may be located in different countries, information may be processed or stored outside the country in which it was originally provided. Where required, IBQA-USA will use appropriate safeguards or contractual arrangements for such processing.
Data retention
Records are retained only for as long as reasonably necessary for the relevant service, verification, audit, contractual, dispute-resolution, fraud-prevention, security or legal purpose. Retention periods may differ according to the type of record and applicable requirements. Information that is no longer required should be securely deleted, anonymised or otherwise disposed of where appropriate.
Information security
IBQA-USA uses reasonable administrative, organisational and technical safeguards appropriate to the nature of the information handled. No internet transmission, website, email system or electronic storage method can be guaranteed to be completely secure.
Your privacy requests
Depending on applicable law and the nature of the record, you may be able to request access, correction, deletion, restriction or other available privacy rights. Some information may need to be retained where required for legal, contractual, verification, audit, security or fraud-prevention purposes.
Privacy requests may be sent to info@ibqa.org. We may request reasonable information to verify the identity and authority of the person making the request.
Children's information
This website is not directed to children for independent use. Where information relating to a minor is required for an authorised education, learner or certification service, it should be submitted only by an institution, parent, guardian or other person with appropriate authority and only to the extent reasonably necessary for that service.
Third-party websites
This website may contain links to third-party websites or services. IBQA-USA is not responsible for the privacy practices, security or content of third-party websites. Their own privacy notices and terms apply.
Policy changes
This Privacy Policy may be updated when services, technology, security practices or legal requirements change. The current version and effective date will be published on this page.